Credit Card Processing
Temple University staff who accept and process credit and debit card payments must properly safeguard any associated personal identifiable information during transactions.
The Credit Card Handling Policy outlines the University rules and procedures for the proper handling of credit and debit card transactions, including the responsibilities of University employees who process credit card transactions or maintain cardholder information.
These rules and procedures are intended to assure timely handling of credit card transactions and aid in the safeguarding and proper disposal of credit card information. Failure to follow the policy will result in the loss of credit card acceptance and/or processing privileges.
The full Credit Card Handling Policy is accessible at the University Policies & Bylaws. Enter 05.20.17 in the search box to review the Credit Card Handling Policy.
Select Security Ethics Certification for the PDF document to be completed to be granted permission to accept and process credit card. In addition, select Credit Card PowerPoint for the presentation that needs to first be reviewed prior to be granted permission for credit card processing.
Obtaining a Credit Card Terminal
If your department requires a credit card terminal, contact the Bursar’s Office at [click-for-email] or [click-for-email]. Below are the types of credit card terminals that are available from our credit card processor, JP Morgan Chase:
- DX8000 - $499
- DX4000 - $399
- Desk and Move 5000 - Desk $299; Move $399
In addition to selecting the credit card terminal for your department, you will also need to complete a Merchant ID Information Form.
Technical Support
If you need technical support for your credit card terminal, select JP Morgan Chase Support Center. Product support for the individual credit card terminals is also available at JP Morgan Chase Product Support.
To contact Chase directly, select JP Morgan Chase Contacts.
All other credit card related issues can be directed to the Bursar’s Office at [click-for-email] or [click-for-email]