Loan Payments

The Credit and Collections unit of the Bursar’s Office is responsible for the collection of loan payments for the following campus-based loan types:

• Federal Perkins Loans
• Health Professions Student Loans
• Nursing Student Loans
• Institutional/Long-Term University Student Loans

University Accounting Service (UAS) is Temple’s billing service provider for Perkins Loans, Health Profession Loans, Loans for Disadvantaged Students, Nursing Student Loans, and Institutional/Long-Term Loans. UAS can be reached at:

University Accounting Service
P.O. Box 17238
Wilmington, DE  19850
(844) 870-8701

Loan repayment begins when the student graduates or ceases to be a half-time student and any eligible grace period ends. Specific details will be found in the promissory note. The total amount of the loan received under the program, plus accrued interest, and other related costs must be repaid.

If you cannot repay your loan at the prescribed time, there may be other options available to you. Those options include cancellation, forbearance and deferment.

To receive a cancellation, forbearance or deferment, you must complete the appropriate form before the loan due date. You also may be required to provide documentation to prove that you qualify. You may lose the benefit if you fail to file a timely request.  Forms can be found on your UAS Portal under Benefit Forms.

Loan Cancellation

Cancellation of all or part of your loan is available on some loans where a borrower is employed in selected fields. Please refer to your promissory note for all eligible cancellations.

Loan Forbearance

Forbearance is typically a temporary postponement of payments for students experiencing financial hardship, poor health, or other acceptable reason. Interest continues to accrue when your loans are in forbearance.

Loan Deferment

Deferment is also a temporary solution when a borrower finds themselves in a situation that would hinder him or her from repaying their loan. In a deferment, the borrower is not required to pay loan principal.

Loan Default

A loan default occurs when you fail to make a scheduled payment when due or submit proper documentation of deferment, cancellation, or forbearance. When this takes place, Temple may declare your loan in default and accelerate your loan.

If you default on your loan, you will be ineligible for additional federal student financial assistance until the defaulted amount has been paid in full or you have completed a loan rehabilitation.  In addition, the University must disclose to credit bureaus that the loan is in default.  Payment arrangements do not remove your loan from default status.

Loan Rehabilitation may be available to defaulted loan borrowers. Eligible borrowers must request rehabilitation. Loan rehabilitation is achieved by making nine (9) consecutive, on-time monthly payments on an agreed upon amount. After successfully completing nine (9) consecutive payments, the borrower will again be eligible for all remaining benefits from the original promissory note. The default will be removed from the borrower's credit bureau report.

Loan Exit Counseling

Federal regulations and Temple University policy require that students who borrow a student loan must complete exit counseling before leaving school (graduating) or dropping below half-time, which is 6 credits. This requirement is in place so that you will receive essential information regarding your rights and responsibilities as a student loan borrower. 

You will receive information about the types of loans you received, when and where to make your payments, what to do if you cannot make your payment and what can happen if you do not make your payments and default on your obligation.

The loan exit interview is done via Temple’s billing servicer, University Accounting Services. You must create an account to complete the exit interview.

The following campus-based loan type exit interviews can be completed via University Accounting Services:

• Federal Perkins Loan
• Health Professions Student Loan
• Nursing Student Loan
• Primary Care Loan
• University Loan
• Medical Loan